Heritage of Time Store Return and Exchange Policy

 

At Turath Al Zaman, we strive to ensure your complete satisfaction with our products, which reflect the authenticity and history of the region. Therefore, we have established a clear and flexible return and exchange policy.

 

1. Return and exchange period

 

  • Specific duration: You can request Return or exchange Any product during Three (3) calendar days From the date of receiving the request.

 

2. Conditions for accepting returns and exchanges

 

To ensure your return or exchange request is accepted, the following conditions must be met:

  1. Product condition: The product must be in Its original state The condition in which it was received, and which has not been used, washed, altered, or damaged in any way.

  2. Original packaging: The product must be returned in Its original packaging With all accessories, cards, and stickers included.

  3. Proof of purchase: It must be submitted Original purchase invoice Or, the order receipt serves as proof of purchase.

  4. Products that are non-returnable or non-exchangeable: For health and hygiene reasons, certain categories of products (such as jewelry, cosmetics, perfumes, or any other products clearly marked as final sale by the store) cannot be returned or exchanged unless they have a manufacturing defect.

 

3. Refund Mechanism

 

  • Product inspection: Once we receive the returned product, it will be inspected by our team to ensure it meets the requirements. This inspection process may take two (2) business days.

  • Refund method:

    • If payment was made via Credit/Debit CardThe refund will be credited back to the same card. This process may take between 7 and 14 business days, depending on your bank's policy.

    • If payment has been made Cash on deliveryThe amount will be refunded as follows: Purchase balance It can be used in-store, or transferred to your bank account (in which case, any transfer fees may be deducted).

  • Shipping fees:

    • If the return is due to Manufacturing defect or store errorWe at “Heritage of Time” will bear all shipping costs.

    • If the refund is for any Another reason (For example, a change of opinion or dislike), the customer will bear the return shipping fees.

 

4. Replacement mechanism

 

  • Product availability: The product is replaced with another product of the same value, provided that the replacement product Available In stock.

  • Price differences: If the price of the alternative product is higher, the customer will be required to pay the difference. If it is lower, the difference will be refunded to the customer according to the refund mechanism mentioned above.

  • Shipping fees: The same shipping fee rules mentioned in the returns section apply.

 

5. How to submit a return or exchange request

 

  • Please contact us via:

    • Email: [Enter the store's email address]

    • Phone number/WhatsApp: [Enter phone number]

  • When contacting us, please provide the following:

    • order number.

    • The name of the product to be returned or exchanged.

    • Reason for return or exchange.

note: This policy complies with the consumer protection laws in force in the country United Arab Emirates.

We wish you a pleasant and unique shopping experience with “Heritage of Time”.